Duties of a Customer Service Rep
More and more people are looking for supplemental income when they need pocket money, something to do after school, or a secondary job. Customer service representatives are also called customer service agent. People who aspire to work as such must be good in communication, has communication skills, good listener, willing to understand their customers when they are in bad mood, and speak clearly with well- modulated voice. All these traits may qualify one to enter into the customer service job. Part-time customer service representative needs to know the company policy. This is necessary to keep their customers informed about the dos and don’ts of the business. In addition, they also have the ability to troubleshoot routine concerns and problems.
Customer service jobs involve constant transactions with the customers, handling patiently their customer’s complaints. The customer service professional on the other hand, do the proper communication and diplomatic dealings with the customers. Businesses and companies turned to customer service professionals to keep their customers satisfied. Others work done in part-time customer service jobs include understanding the billing process, proper handling of customer request, knowledge on the ordering and shipping system. Customer service representative who are working on the phone should have presence of mind, must be a good listener, can speak clearly and intelligibly, and able to translate a customer’s problem into a solution. In short, they must be a good trouble-shooter.
The customer service job is categorized into entry level position such as retail sales clerk, receptionists who are involved in heavy, ongoing, and repetitive customer service and the high-paying job in the customer service include flight attendant and it requires some form of qualifications and specialization.
According to the United States Department of Labor, customer service jobs are not requiring bachelor’s or associate degree. This is due to the influx of science and technology where most if not all companies are now using computers to facilitate the business transactions. There are also companies which are using high technology. Thus, they require specific qualifications of the customer service representative. In this way, certifications in hardware or software are required.
Aside from the median hourly wage of $14.36, fringe benefits like life insurance to discounts on company’s product and services are given to the customer service crew. Aside from that, they are entitled to receive shift differential pay for working on during weekends, evenings, and holidays. The U.S. Bureau of Labor Statistics estimates that part-time customer service jobs will grow by 18% in the future as call centers are increasing in number. Whether one is working on telephone line or dealing directly with the customers, one must be patient to perform this job because good service brings customers back.
Customer Service Job Options
Some of the part-time customer service representative jobs you may be interested in building a career are:
• Customer service representative for retail – is required to give excellent customer service to be able to increase sales and benefit the customers and the company as well. Candidates should be able to guide customers to the right product and they should be provided with the knowledge, value and benefits to encourage repeat sales. This work requires an employee to be on their feet for long period of time and it may even sometimes involve heavy lifting. Full-time and part-time work is always available for this position. Hourly salary varies depending on the type of industry and company but usually range from $9 - $18 an hour. Outlook for full-time and part-time customer service employment is expected to increase until 2018.
• Airline Customer service representatives – airline customer service agents who works for an airline may be stationed at the airport counter or call center and they are responsible for taking incoming call from customers who needs general information about their itineraries, or travel and document the call. They may be stationed at the baggage claim counter to assist passengers who lost their baggage, ticket counter to print boarding passes and gate counter to check passenger’s identification, tag baggage or assist those who need special attention. If you want to qualify for this job, you must have a high school diploma and you must have a good eye for details, diplomatic, have an outgoing personality to be able to interact extensively with the public. Annual salary is $20,000.
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